Front
front.com
Best for Customer support and success teams managing multiple channelsFree trial
Front is a customer communication platform that unifies email, live chat, SMS, and social messaging into a shared inbox. Teams can collaborate on incoming messages using internal comments, assignment rules, and automated workflows, with visibility into who is handling each conversation. It includes analytics for tracking response times and team performance, plus integrations with CRM, helpdesk, and productivity tools. While it supports live chat as one of several channels, its broader focus is on collaborative inbox management for customer-facing teams.
- Shared team inbox
- Multichannel messaging
- Workflow automation
Where Front ranks on Software Index
Front appears in one ranking on Software Index.
| Rank | Ranking | Link |
|---|---|---|
| 5/9 | Best Live Chat SoftwareLive Chat | See entry → |
Alternatives to Front
Products Software Index ranks in the same categories.
Front FAQ
- What is Front?
- Front is a customer communication platform that unifies email, live chat, SMS, and social messaging into a shared inbox. Teams can collaborate on incoming messages using internal comments, assignment rules, and automated workflows, with visibility into who is handling each conversation. It includes analytics for tracking response times and team performance, plus integrations with CRM, helpdesk, and productivity tools. While it supports live chat as one of several channels, its broader focus is on collaborative inbox management for customer-facing teams.
- Where does Front rank on Software Index?
- Front is ranked #5 of 9 in Live Chat.
- Who is Front for?
- It is aimed at customer support and success teams managing multiple channels. Listed capabilities: Shared team inbox, Multichannel messaging, Workflow automation. Free trial.
- What are the alternatives to Front?
- Software Index ranks Smartsupp, Tawk.to, Chatra, Drift, Intercom in the same categories as Front.
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